Lemon Tree Hotel & Suites Anaheim

VUONG · 2022-12-28

＋ Nothing

－ This place is shameful. Disgusting front desk agents. The Asian guy in the morning, I believe his name was Mark he hid his name tag when I asked his name. He spoke to me as if he was off higher rank than I when in fact technically you were working to serve me. He had the whole eye roll and head roll thing going on. He spoke to me pointing his finger towards my face as if he was scolding me. He spoke with such hate and attitude you would think he hated his life and job. He tried to tell me i was doing all these things wrong and I want even there all day or night. He said he's been easygoing on the camera the whole time which is really quite creepy. He got loud and proud with me and he didn't even have to do all that. I asked him if he was phillipino cus usually we aren't like that. That same day he told another customer which little did he know I knew her the whole situation between us. He was talking shit about me to another customer!!! Like are you serious??? Which he lied about must of the encounter. Also later on that day he told my brother the same thing even showed him pictures of my room and everything!!! That right there is disgusting to me. He should be ashamed and fired and I hope he reads this. You are a disgrace to our culture. A few days later I woke up late so i had asked for late check out and told them to take out out of the deposit. Must I remind you late check out begins after 12pm. At 12:01 this the maid tried to come in and i told her I paid for late check out and do not come in. 5 minutes later she tried to come in again. A minutes later some short Hispanic man came pounding in my door again telling me to get out which again I had to explain to him I paid and he told me no one told him. Well in sorry but lack of communication from your former employees is not my fault . Another 5 minutes late a Caucasian man I guess from the front desk came pounding on my door to tell me to get the he'll out too and pounded on my door until I did